Shipping Information
Orders placed before 1.30pm may be available for next working day delivery for a small extra charge as detailed in the table, this is applicable for the majority of postcodes excluding Ireland, Northern Ireland, off shore islands & selected Scottish postcodes. To double check, enter your postcode on our checkout page for specific prices, options and lead times.
Pallet Deliveries
All our pallet deliveries are sent out via a national third party pallet network, once your order has been dispatched from us you will receive a tracking email with a unique tracking ID number enabling you to track exactly where your pallet is, you will also receive an email alert and text message as to the scheduled 2 hour time slot your delivery will take place.
These deliveries take place on large 18-tonne trucks with tail lift capabilities and are strictly kerbside deliveries. If your property has restrictive access please let us know in the comments box at checkout.
Obstructions e.g. steps, lifts, gravel paths and drives etc may mean the delivery will have to be made to the nearest available location to the delivery vehicle.
All goods will arrive strapped and wrapped to a pallet and will not be broken down or handled by the driver. Please use caution when removing any packaging to avoid damages and possible injury. Boxes of tiles can be heavy, precautions such as help may need to be made by yourself.
We reserve the right to impose a re delivery charge on all failed deliveries where customers are not present on the arranged delivery day.
Parcel Deliveries
All orders up to 20kg in weight (generally singles boxes of tiles etc) are sent out via a parcel courier, and are usually delivered within 1-2 working days of being dispatched. You will receive both email and text alerts as to the estimated delivery time of our parcel, however, these can be left with a neighbour or left in a safe place.
All tile trim deliveries will be subject to a £10 surcharge, due to the extra length of these products.
