Terms and Conditions



1. The Company

We are Target Tiles,a trading name of DTW Ceramics UK Ltd, a company registered in England and Wales under number 6964746. We are a hard wall and floor finishes retailer which also sells associated products and we sell and deliver such products to customers within the UK. Our business is based in England and our head office is at Target Tiles, 48 Fitzherbert road, Farlington, Portsmouth. PO6 1RU and our VAT registration number is 977 8809 38. Telephone number: 02392372788. Email: [email protected]

This site has been produced for our United Kingdom customers and we do not sell to customer located overseas via this website. If you are located overseas and wish to place an order please contact us for further information.

Registered Address

Target Tiles
48 Fitzherbert Road

2. Content

The contents of this site including product prices delivery charges and product details are subject to change at any time without notice. We may also revise or update these terms and conditions at any time without notice. Use of this site and purchases of products offered for sale on this site are subject to the terms and conditions posted on the site at the time of your visit.

3. Ordering

Note all sizes listed are nominal so may vary slightly in reality due to shrinkage in the manufacturing process.  There is a recognised tolerance in accordance with BSEN14411.  If you are looking for an exact size tile we suggest you contact us to enable us to measure the actual batch we have available.

After selecting your products from the range available, you will proceed to the checkout area. You will be passed to a secure online payment authorisation service that will process your card details and obtain payment from your card provider.

We will send you confirmation of your order by e mail but this email will not constitute acceptance of your order we accept your order at the time we dispatch the ordered products to you and it is at that moment that a contract for sale is made between you and us. All our contracts are concluded in English although contracts for sale will neither be filed by us nor accessible to you.

Your order will be based upon our product prices and delivery charges in force at the time you submit your order. If the prices or charges are different from those published this will brought to your attention before we accept your order and will give you the option to cancel your order before we accept it.

Please note acceptance of any order is at our discretion.

Ordering Samples

You can purchase many of our tiles as samples on the individual product pages.  Some will also be available to order as a free cut down version of the full size piece.

We strongly recommend seeing a sample before ordering a room lot to ensure you are happy with what you are getting and to eliminate any differences between screen images and reality.  We cannot be held responsible for any difference in appearance and samples are supplied in good faith and only intended as a guide to how the tile looks.  The sample may be picked from a different batch to the actual batch you receive of a main order.

Prices and Delivery Charges

The prices payable for the items we offer for sale are displayed by default as inclusive of VAT. Prices displayed do not include the costs of delivery details of which are set out below. Delivery charges are non-refundable unless returning damaged or faulty products.

You must make all arrangements necessary to take delivery of products when we deliver them in accordance with the stated delivery times for the delivery charge you have paid. If you do not accept delivery of the products or we are unable to deliver or are delayed in delivering products because of your actions or omissions then we may charge you and you will be liable to pay us for all costs we incur.

Please note: All delivery charges are for orders made online only. Orders made on a Friday (after 1.30pm) Saturday, Sunday or a bank holiday will be dispatched on the next working day.

Delivery times stated are from the point of despatch and not at the point of ordering.

Sample tiles will arrive on a separate delivery if you have requested next day delivery for any other items ordered in the same transaction. Sample tiles will be delivered within 3-5 working days.

Important Notice:

Orders are delivered by various carriers, due to insurance and health and safety regulations neither a Target Tiles member of staff nor the delivery company representative are able to transport any goods into a property.

Many of our deliveries will arrive on a pallet and will be delivered to the nearest accessible location, this may be the kerbside nearest to the property.

4. Payment

We accept the following cards: Visa Credit and Debit, Visa Electron Maestro, JCB, Solo MasterCard Credit and Debit, American Express and PayPal. We will take payment from your card at the time you submit your order.

5. Checks to make before fitting

We advise you to buy tiles, borders and decors from the same range as the tiles may be sourced from different suppliers which may result in a slight variation in size/colour.

Please check your tiles carefully before fixing. Shade variation is a design feature of most of our tiles. If for any reason you are not happy with the shade of your tiles, we cannot accept the responsibility after the tiles have been fixed. Please ensure you are happy with the shade of your tiles before you start any project.

We strongly recommend that you inspect goods BEFORE booking any trades to fit / install anything. We will not be held liable for any consequential losses due to incorrect / damaged goods or delayed deliveries.

6. Receiving Your Delivery & Returns

Please check over your delivery carefully on arrival for any signs of damage or omissions, if this is the case, please sign for as damaged and take a photo prior to opening or unpacking. Email us within 3 days of your goods arriving, attaching photos as proof, we will then arrange for replacements to be sent out as soon as possible.

Goods not used or not required and held as stock items (NOT items marked special order) can be returned to us within 28 days of purchase provided they are in their original packaging, unopened and unused. You will be liable for the return carriage.  Please inform us in writing by sending an email to [email protected] detailing what you want to return and reason for return. Once this has been authorised we will send you a returns authorisation number.

You can arrange your own return to us, goods will only be refunded if received in good re-sellable condition.  We recommend taking pictures of the goods before their journey in case you have to claim against the delivery company.

We can arrange collection if required, please note costs liable may be significantly higher than the original delivery charge due to us subsidising these charges.  We will always quote the return charge for your acceptance, this amount will be deducted from the refund amount.

7. Description of goods

All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.

8. Planning Ahead

We suggest that you do not schedule any installation work until you have received your item(s). This will enable you to resolve any technical questions or to order specific additional fittings if necessary.

Target Tiles cannot be held responsible for any third party costs incurred due to planning ahead.

9. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to us. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post something on this website for any purpose.

10. Data Protection

Target Tiles is committed to protecting your privacy and fulfilling its obligations under UK Data Protection Laws.

Target Tiles and its Group of Companies will use your personal information in order to inform you of its offers, news and new catalogues and for profiling your purchasing preferences and other marketing purposes. We may disclose your information to our service providers and agents for these purposes. We may keep your information for a reasonable period to contact you about our services in the future.

Target Tiles may share your information with other Companies in our group and organisations who are our business partners. We or they may contact you by mail, telephone, SMS fax or email to let you know about any goods, services or promotions which may be of interest to you.

11. Governing law

These terms and conditions and each contract for sale are governed by English Law.

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