*Indicates a standard 2 to 3 days pallet delivery service / Excludes certain post codes
†Next Day Deliveries must be processed by 2.30pm

Damages, Returns & Cancellations

Please check over your delivery carefully for any signs of damage, if there are any damages please sign for as “damaged” and take a photo prior to opening or unpacking. Call or email us within 3 days of your goods arriving, we will then ask for the photo’s to be sent over to us. After this, we can arrange for replacements to be sent or offer a refund on the damaged goods.

Goods not used or not required and held as stock items (NOT items marked special order) can be returned to us within 28 days of delivery provided they are in their original packaging, unopened and unused. You will be liable for the return carriage. Please send an email to sales@targettiles.co.uk before you arrange any returns so one of our team members can confirm the goods are eligible for a return.

We strongly recommend that goods are on site and checked for damages BEFORE you have trades booked to use them. Once a product is installed, it is deemed as fit for purpose and claims can not be entertained thereafter. We will not be held liable for consequential losses due to incorrect / damaged goods or delayed deliveries.

Next Working Day Delivery

Orders placed before 2:30pm (Monday – Friday) may be available for next working day delivery. This applies to the majority of UK postcodes. To double check, enter your postcode on our checkout page for specific prices, options and lead times. Orders placed after 2:30pm using a next day delivery service will be shipped the following day. Orders placed on Friday after 2:30pm & orders placed on Saturday / Sunday will be shipped the following Monday.

Pallet Deliveries

All our pallet deliveries are sent out via a national third party pallet network, once your order has been dispatched from us you will receive a text message and/or e-mail with information regarding your delivery, enabling you to track exactly where your pallet is. This will usually contain an estimated 2 hour delivery time window.

These deliveries take place on large lorries / vehicles with tail lift capabilities and are strictly kerbside deliveries. If your property has restrictive access please let us know in the comment box at checkout and we can try to arrange delivery on a smaller vehicle where needed.

Obstructions e.g. stairs / steps, lifts, gravel paths and other terrain not suitable for a pallet truck etc. may mean the delivery will have to be made to the nearest available location to the delivery vehicle.

All goods will arrive securely wrapped to a pallet and will not be broken down or handled by the driver. Please use caution when removing any packaging to avoid damages and possible injury. Boxes of tiles and bags / tubs of adhesive can be heavy, precautions such as help may need to be made by yourself.

We reserve the right to impose a re-delivery charge on all failed deliveries where customers are not present on the arranged delivery day or when pallets cannot be delivered due to obstructions or restrictions at the delivery site.

Parcel Deliveries

Most orders up to 20kg in weight are sent out via a parcel courier, and are usually delivered within 1-2 working days of being dispatched. You will receive text and/or email updates with the estimated delivery time of your parcel, these can be left with a neighbour or left in a safe place upon request.

All tile trim deliveries will be subject to a £10 surcharge, due to the extra length of these products.